For change of mind, we offer a 30 Day No Hassle Return Policy on the proviso that the returned garment meets the conditions as set out in the below:
- Any labels are still attached to the product.
- Products are returned in the original undamaged box.
- The product has not been worn (except to try on for size)
- The product has not been damaged or soiled.
- The product has not been altered by you in any way.
- The product is accompanied by the original invoice.
- We do not accept returns for latex wear, pantyhose, stockings and stocking type bodysuits.
Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully.
Our Returns Postal Address:
PO Box 404, Kilkenny, South Australia 5009
When returning your product, please make sure you provide the following details:
- Your full name,
- Your order number,
- Reason why you are returning the product, and
- Your instructions informing us how you would like the issue resolved.
Please including the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, we will reimburse the return postage cost in full.